Privacy Policy

Privacy Policy

Effective Date: August 11, 2026
Company: Friday Home Care LLC

Friday Home Care LLC (“Friday Home Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request information, apply for employment, receive services, help coordinate care for a client, or otherwise interact with us.

This Privacy Policy is intended for clients, prospective clients, family members, authorized representatives, caregivers, job applicants, website visitors, referral sources, vendors, and other constituents who interact with Friday Home Care LLC.

Friday Home Care LLC provides non-medical home care services. We may collect care-related personal information in order to evaluate service needs, coordinate services, communicate with clients and families, manage staffing, and operate our business. If a separate privacy notice, consent form, service agreement, employment document, or legal requirement applies to a specific interaction, that document or requirement may also govern how certain information is handled.

  Information We Collect

We may collect personal information directly from you, from your authorized representatives, from family members or caregivers, from referral sources, from service providers, from job applicants, and through our website or business systems.

Depending on your relationship with Friday Home Care LLC, the information we collect may include:

- Contact information: Name, mailing address, email address, phone number, emergency contact information, and preferred communication methods.
- Client and service information: Information about service needs, care preferences, scheduling needs, home environment, mobility or assistance needs, care plan details, authorized representatives, and other information needed to evaluate, coordinate, or provide non-medical home care services.
- Health-related or care-related information: Information you or your representative choose to provide about medical conditions, medications, allergies, functional limitations, physician contacts, hospitalizations, diagnoses, or other care-related circumstances that may help us understand service needs and promote safe service coordination.
- Billing and payment information: Billing contact details, payment records, payer information, invoices, transaction history, and related administrative information. Our website does not process online payments or collect full payment card numbers.
- Applicant and employment-related information: Resume information, work history, education, certifications, references, background check information, interview notes, employment eligibility information, payroll information, and other information needed to evaluate candidates or manage employment relationships.
- Website and device information: IP address, browser type, device identifiers, operating system, pages viewed, referring pages, date and time of visits, approximate location derived from IP address, and other usage information collected through cookies, server logs, or similar website technologies.
- Communications: Emails, text messages, phone call details, voicemail messages, webform submissions, survey responses, feedback, and other information you provide when communicating with us.
- Business relationship information: Information about referral sources, vendors, professional contacts, community partners, and other organizations or individuals with whom we conduct business.

Please do not submit sensitive personal information through general website forms unless it is necessary for your request. If you need to share detailed care-related information, we may direct you to a more appropriate communication method.

  How We Collect Information

We may collect information in the following ways:

- Directly from you: When you complete a form, call us, email us, text us, request a consultation, sign service documents, apply for a job, complete onboarding materials, or otherwise provide information.
- From authorized individuals: When a family member, legal representative, caregiver, referral source, or other authorized person contacts us on your behalf.
- During service delivery: When we assess needs, schedule services, coordinate caregiver assignments, document service activities, update care preferences, or manage client relationships.
- Through our website: When you visit our website, interact with contact forms, view testimonials or reviews, view job postings, or allow cookies or similar website technologies.
- From service providers and business partners: When vendors, software platforms, payment processors, background check providers, communication systems, or referral partners provide information needed to support our operations.
- From public or professional sources: When information is available through public directories, professional listings, business records, or similar sources.

  How We Use Information

We may use personal information for the following purposes:

- To respond to inquiries: To answer questions, provide information about our services, schedule consultations, and follow up on requests.
- To evaluate service needs: To understand a prospective client’s situation, determine whether our services may be appropriate, develop care-related recommendations, and coordinate next steps.
- To provide and manage services: To schedule visits, assign caregivers, coordinate non-medical home care services, maintain service records, communicate with clients and authorized representatives, and support continuity of care.
- To communicate with you: To send service updates, appointment reminders, scheduling notices, administrative messages, billing communications, policy updates, and responses to your requests.
- To process payments and billing: To create invoices, process payments, manage accounts, verify billing details, and maintain financial records.
- To manage caregivers, employees, and applicants: To recruit, evaluate, hire, onboard, train, schedule, supervise, compensate, and support caregivers, employees, and contractors.
- To operate and improve our business: To manage quality assurance, training, analytics, reporting, business planning, technology systems, customer service, and internal administration.
- To maintain safety and security: To protect clients, caregivers, employees, systems, records, facilities, and business operations.
- To comply with legal obligations: To meet licensing, employment, tax, accounting, insurance, regulatory, contractual, reporting, or legal requirements.
- To protect rights and interests: To enforce agreements, respond to disputes, investigate concerns, prevent fraud or misuse, and protect the rights, safety, and property of Friday Home Care LLC, our clients, our employees, and others.
- For marketing and outreach: To provide information about our services, educational content, events, promotions, or community updates, where permitted by law and subject to your communication preferences.

  How We Share Information

We do not sell personal information in the ordinary sense of exchanging it for money. We may share personal information only as reasonably necessary for our services, business operations, legal obligations, or other purposes described in this Privacy Policy.

SMS consent and phone numbers collected for SMS/text messaging purposes are not shared with any third parties or affiliates. Friday Home Care LLC does not sell, rent, disclose, or otherwise share SMS opt-in consent, SMS preferences, or mobile phone numbers collected for SMS purposes with third parties or affiliates for their own marketing, promotional, or other independent purposes.

We may share information with:

- Authorized representatives and family contacts: When appropriate to coordinate services, provide updates, respond to questions, or follow instructions from the client or authorized representative.
- Caregivers, employees, and contractors: When information is needed to provide services, coordinate scheduling, support client safety, perform job duties, or manage operations.
- Service providers: Such as customer relationship management systems, payroll providers, payment processors used outside the website, background check providers, cloud hosting providers, IT support, email tools, document management systems, and professional advisors. This service-provider sharing does not include sharing SMS consent or phone numbers collected for SMS/text messaging purposes with third parties or affiliates.
- Referral sources and care coordination contacts: Such as discharge planners, senior living communities, care managers, social workers, or other professionals, when appropriate and authorized.
- Professional advisors: Such as attorneys, accountants, auditors, consultants, insurers, and risk management advisors.
- Government, regulatory, or licensing authorities: When required or appropriate for compliance, reporting, investigations, audits, inspections, or other lawful purposes.
- Legal and safety-related recipients: When we believe disclosure is necessary to comply with law, respond to legal process, enforce agreements, investigate potential wrongdoing, prevent harm, or protect rights, safety, or property.
- Business transaction parties: If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be shared or transferred as part of that transaction, subject to appropriate protections.

We require service providers to use personal information only as needed to provide services to us and to protect information consistent with their contractual obligations and applicable law.

  Cookies and Website Technologies

Our website may use cookies, log files, server records, and similar technologies to operate the site, understand basic visitor activity, improve website performance, and remember preferences.

You may be able to control cookies through your browser settings. If you disable cookies, some website features may not function as intended.

  Website Features and Third-Party Platform Use

This website does not use online scheduling, online payments, chat, or third-party platforms. This website may contain testimonials, reviews, and job postings.

Testimonials and reviews reflect the individual experiences and opinions of the people who provide them. Job postings are provided for informational and recruiting purposes only and do not guarantee employment, interviews, or continued availability of any position.

  Text Messages, Emails, and Other Communications

If you provide your phone number or email address, we may use it to communicate with you about inquiries, services, scheduling, billing, employment, administrative matters, or other business purposes.

If we send marketing emails, you may opt out by using the unsubscribe instructions in the message or contacting us. Even if you opt out of marketing communications, we may still send non-marketing messages, such as service, scheduling, billing, employment, safety, legal, or administrative communications.

If you consent to receive text messages, message and data rates may apply. You may be able to opt out of text messages by replying “STOP” or by contacting us. Some service-related communications may need to continue through another channel if you opt out of texting.

  SMS Consent and Privacy Addendum

By texting Friday Home Care at (512) 551-1274, you opt-in to text messages, and you agree to receive conversations (external) messages from Friday Home Care. Reply STOP to opt out. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary.

Visit https://www.fridayhomecare.com/contact-us/privacy-policy to see our Privacy Policy and https://www.fridayhomecare.com/contact-us/terms-of-service for our Terms of Service.

# SMS Opt-In Method

Friday Home Care LLC uses customer-initiated SMS opt-in. You may opt in to SMS messages by texting Friday Home Care at (512) 551-1274 after viewing an SMS disclosure on our website, contact page, printed materials, service documents, or other company communications that display our phone number and explain the SMS terms.

Where Friday Home Care LLC invites you to opt in to SMS messages, the opt-in notice should clearly state that by texting Friday Home Care at (512) 551-1274, you agree to receive conversations (external) messages from Friday Home Care; that you can reply STOP to opt out; that you can reply HELP for support; that message and data rates may apply; that messaging frequency may vary; and that you can review our Privacy Policy at [https://www.fridayhomecare.com/contact-us/privacy-policy and our Terms of Service at [https://www.fridayhomecare.com/contact-us/terms-of-service.

SMS consent is voluntary and is not a condition of purchasing services from Friday Home Care LLC. If you do not wish to receive SMS messages, you may choose not to text us or may contact us through another available communication method.

# No Sharing of SMS Consent or Phone Numbers

Friday Home Care LLC does not share SMS consent, SMS opt-in records, SMS preferences, or phone numbers collected for SMS/text messaging purposes with any third parties or affiliates. SMS consent and phone numbers are used only to send and manage Friday Home Care LLC text message communications and related support.

  How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards may include access controls, confidentiality expectations, staff training, secure systems, vendor oversight, password protection, data minimization, secure storage practices, and other reasonable measures appropriate to the nature of the information.

No method of transmission, storage, or electronic communication is completely secure. For that reason, we cannot guarantee absolute security. You should use care when sending personal information by email, text message, webform, or other electronic means.

  Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and support legitimate business needs.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable licensing or employment requirements, tax and accounting rules, contractual obligations, and legal considerations. When information is no longer needed, we may delete, de-identify, aggregate, archive, or securely retain it as appropriate.

  Your Rights and Choices

Depending on where you live, your relationship with Friday Home Care LLC, and applicable law, you may have certain rights or choices regarding your personal information. These may include the ability to:

- Request access: Ask whether we maintain personal information about you and request a copy of certain information.
- Request correction: Ask us to correct information you believe is inaccurate or incomplete.
- Request deletion: Ask us to delete certain personal information, subject to legal, regulatory, contractual, operational, or recordkeeping limitations.
- Update preferences: Change your contact information or communication preferences.
- Opt out of marketing: Unsubscribe from marketing emails or request that we stop sending certain promotional communications.
- Control cookies: Adjust browser settings to reject or delete cookies.
- Limit certain sharing: Ask questions about how information is shared and whether certain sharing can be limited.

We may need to verify your identity before responding to a request. We may also need to retain certain information to provide services, complete transactions, comply with legal obligations, maintain employment or business records, protect safety, or establish, exercise, or defend legal rights.

To submit a privacy request, please contact us using the information in the “Contact Us” section below.

  Authorized Representatives

If you are submitting a request on behalf of another person, we may ask you to provide proof that you are authorized to act for that person. This may include written authorization, power of attorney documentation, guardianship documentation, service agreement authorization, or other information reasonably needed to verify your authority.

  Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us through our website, please contact us so that we can review and address the issue.

  Third-Party Websites and Services

The website does not currently use third-party platforms for online scheduling, online payments, chat, or job application processing. If our website includes links to third-party websites or services that are not operated by Friday Home Care LLC, we are not responsible for the privacy practices, security, or content of those third-party websites or services. You should review the privacy policies of any third-party websites or services you use.

  HIPAA and Health-Related Information

Friday Home Care LLC provides non-medical home care services. Some information we receive may relate to a client’s health, care needs, functional status, medications, or service preferences. We treat this information with care and use it for service coordination, safety, communication, business operations, and related purposes described in this Privacy Policy.

This Privacy Policy is not intended to serve as a HIPAA Notice of Privacy Practices unless Friday Home Care LLC determines that it is acting as a HIPAA covered entity or business associate for a specific service or relationship. If HIPAA or another health privacy requirement applies to a particular interaction, additional notices, authorizations, agreements, or legal requirements may apply.

  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations. When we update the Privacy Policy, we will revise the effective date above. The updated version will be posted on our website or otherwise made available as appropriate.

Your continued interaction with Friday Home Care LLC after an updated Privacy Policy is posted means that you acknowledge the updated policy, to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Friday Home Care LLC
Attn: Compliance Officer
Mailing Address: 1400 Rivery Blvd, #4212, Georgetown, TX 78628
Email: Compliance@fridayhomecare.com
Phone: (512) 551-1274